Banquet Supervisor

2 months ago


St Louis, Missouri, United States Arcis Golf Full time
Job Summary

As a Banquet Captain at Arcis Golf, you will be responsible for ensuring exceptional customer experiences for our guests. This role requires a strong leader who can supervise and train banquet staff, maintain high standards of service, and provide excellent communication skills.

Key Responsibilities
  • Supervise and train banquet staff to ensure high-quality service
  • Maintain complete knowledge of service requirements for assigned functions and communicate expectations to staff
  • Ensure quality service is provided to guests, including greeting guests upon arrival and assisting with seating as needed
  • Recognize and resolve guest complaints and concerns in a professional and courteous manner
  • Supervise event set up and break down procedures, contributing to overall cleanliness and organization of the facility and event location
  • Perform special projects delegated by management, staying updated on the latest developments pertinent to the department and location
Requirements
  • 1-2 years of banquet supervisory experience, with excellent people and communication skills
  • Proven experience supervising banquet staff in an event setting and demonstrated outstanding customer service
  • Ability to read and interpret documents, such as safety rules and operating instructions
  • Ability to speak effectively before groups of customers or associates
  • Ability to apply common sense understanding to carry out instructions and deal with problems involving several concrete variables
Work Environment

The work environment is fast-paced and dynamic, with a focus on providing exceptional customer experiences. The noise level in the work environment is usually loud.


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