Banquet Operations Manager

1 month ago

St Louis, Missouri, United States Ballpark Village Full time
Banquet Manager Job Description

Located in the heart of the central business district and adjacent to Busch Stadium, Ballpark Village is a premier entertainment destination in St. Louis, hosting over 6 million visitors annually with 150+ events per year.

Key Responsibilities:
  • Quality and Service Standards: Maintain exceptional quality, service, and operating standards as established by the venue to ensure consistency and excellence.
  • Department Supervision: Supervise day-to-day activities of the banquet department, communicate objectives, and schedule/assign work, while enforcing policies and procedures.
  • Staff Management: Recommend and/or initiate salary, disciplinary, or other staffing-related actions in accordance with company rules and policies, and alert management of potentially serious issues.
  • Training and Development: Ensure all staff is properly trained and equipped with the necessary tools and equipment to effectively carry out their job functions.
  • Event Execution: Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order, conducting pre-function meetings with scheduled staff and reviewing all pertinent information.
  • Menu Planning and Coordination: Meet with Kitchen Staff to review scheduled groups' menu, ensuring agreement on delivery times, amounts, and arrangements, and coordinating any AV equipment or technical needs.
  • Guest Experience: Ensure guests are greeted upon arrival, respond to guest requests and complaints in a prompt and professional manner, and establish and implement appropriate service recovery guidelines to ensure total guest satisfaction.
  • Inventory and Supplies: Maintain procedures to ensure the security and proper storage of banquet inventory and equipment, replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and minimize misuse and breakage of china, glassware, linen, and supplies.
  • Financial Management: Control departmental labor and expenses, provide input into the preparation of the annual departmental operating budget, and ensure that equipment is prepared for the following day's work.
  • Vendor Management: Ensure that our vendors have adequate inventory of supplies and equipment, discuss pricing or service issues, and resolve any vendor performance issues.
  • Teamwork and Communication: Promote teamwork and quality service through daily communication and coordination with other departments.
Requirements:
  • A high school diploma or GED equivalent required, some college preferred.
  • At least 1 year's experience with advanced banquets and food and beverage operations training and operations, including one year supervisory experience, or an equivalent combination of education and experience.
  • Must speak fluent English.
  • Proven ability to lead a team and communicate efficiently, both verbally and in writing.
  • Exceptional time management and organization skills.
  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees, and third parties that reflects highly on the brand and the Company.
Physical Demands:
  • Handling, carrying, or lifting items weighing up to 75 pounds (tables, chairs, trays, etc.).
  • Moving about the function areas.
  • Moving about the outlet(s).
  • Handling objects, products.
  • Bending, stooping, standing, and kneeling.
  • Withstand potential climate temperature changes in assigned work area.

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