Technical Service Provider

6 days ago


Ann Arbor, Michigan, United States A2 Hosting Full time
Company Overview

A2 Hosting provides a collaborative and team-focused work environment with a focus on training and development for all of our team members. We strive to promote from within, provide growth opportunities, and encourage our team members to embrace the curious and passionate core values that drive us forward.

Salary and Benefits

The estimated annual salary for this position is $55,000 - $65,000, based on location and experience. Additional benefits include generous PTO hours, paid parental leave, free hosting services, subsidized health insurance, company-matching 401(k) plans, and more.

Requirements and Qualifications

To be successful in this role, you should have:

  • A minimum of 2 years of customer-service experience in technical support for a web hosting organization.
  • Exceptional ability to read, write, and speak effectively in English through ALL utilized channels (email tickets, live chat, and phone).
  • Minimum of 1 year experience with providing technical support to customers over the phone required.
  • Experience with WordPress strongly preferred, ideally with plugin and theme configuration.
  • Strong technical skills in WordPress, Email, FTP, DNS, HTML, and CDN.
  • Experience with Linux, Apache, PHP, and MySQL/MariaDB.
  • Experience working with WHMCS, WP-CLI, and Javascript a plus.
  • Experience in a remote work environment preferred.


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