Technical Support Specialist

2 days ago


Ann Arbor, Michigan, United States Dynamic Edge Full time
Job Overview

We are seeking a highly skilled and experienced IT Field Engineer to join our team at Dynamic Edge. This role requires the ability to provide technical support to clients on-site, troubleshoot issues, and escalate tickets to other resources.


About Us

Dynamic Edge is a leading provider of enterprise-scale technology solutions to small and medium businesses. We offer 24 x 7 x 365 support and a fun, friendly team that includes technical support staff, network engineers, security professionals, business technology managers, and experienced administrative personnel.


Responsibilities
  • Provide technical support to clients on-site
  • Troubleshoot issues and escalate tickets to other resources
  • Closely collaborate with teammates to respond to issues by priority and within SLA

Requirements
  • 2+ years of demonstrated technical support experience
  • Excellent communication, interpersonal, and analytical skills
  • Experience with Microsoft Office, including PowerPoint and Teams
  • Ability to work under pressure, while maintaining a positive attitude and a sense of humor

Estimated Salary Range: $70,000 - $90,000 per year
Benefits
  • Comprehensive health benefits
  • Flexible work environment
  • Continuing education and mentoring
  • 401K and profit sharing
  • Free lunches and exciting events


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