Senior Technical Specialist for IPfolio Premium Service

6 days ago


Ann Arbor, Michigan, United States Clarivate Analytics US LLC Full time
About the Role

We are seeking a highly skilled Technical Consultant to join our IPfolio Premium Service team at Clarivate Analytics US LLC. As a Technical Consultant, you will be responsible for working closely with our clients to review and analyze client issues and requests to understand their needs and configure appropriate solutions.

Key Responsibilities:

  • Configure and troubleshoot IPfolio's standard product functionality and declarative configuration tools
  • Work closely with clients to review and analyze client issues and requests
  • Share knowledge and experience with teams of other Clarivate IP Management Systems and support where appropriate

About You:

  • Bachelor's degree in a computer science discipline or equivalent, relevant experience
  • At least 5 years of technical and troubleshooting experience
  • At least 2 years of configuration experience on the Force.com platform using declarative tools
  • At least 1 year of Salesforce System admin experience

What We Offer:

  • Full-time permanent position
  • Hybrid working schedule with 2-3 days/week on-site
  • Standard working hours are 9am - 5pm local time with flexibility to adjust to various global time zones as needed

About Clarivate:

  • Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled


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