Technical Support Specialist

2 days ago


Ann Arbor, Michigan, United States ADP Full time

**Job Overview:**

We are seeking a highly skilled Technical Support Specialist to join our team at ADP. As a Technical Support Specialist, you will play a critical role in providing top-notch technical support to clients regarding the resolution of issues related to our industry-specific software solutions.

**Responsibilities:

  • Provide technical support to clients via email, phone, or remote access for supported applications or products.
  • Analyze client issues to determine if a resolution can be found on the initial call or if next-level support is required.
  • Maintain accurate records of client contact through our CRM system.

**Requirements:*

  • Client-facing customer service experience (phone & email)
  • Understanding of Windows environment (server and client)
  • Including MS Office Suite experience

**Benefits:*

This role offers a competitive salary of approximately $55,000 per year, depending on location and experience. At ADP, we value our employees' contributions and offer a range of benefits, including comprehensive health insurance, 401(k) matching, and opportunities for professional growth and development.



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