Technical Support Specialist
2 days ago
**Job Overview:**
We are seeking a highly skilled Technical Support Specialist to join our team at ADP. As a Technical Support Specialist, you will play a critical role in providing top-notch technical support to clients regarding the resolution of issues related to our industry-specific software solutions.
**Responsibilities:
- Provide technical support to clients via email, phone, or remote access for supported applications or products.
- Analyze client issues to determine if a resolution can be found on the initial call or if next-level support is required.
- Maintain accurate records of client contact through our CRM system.
**Requirements:*
- Client-facing customer service experience (phone & email)
- Understanding of Windows environment (server and client)
- Including MS Office Suite experience
**Benefits:*
This role offers a competitive salary of approximately $55,000 per year, depending on location and experience. At ADP, we value our employees' contributions and offer a range of benefits, including comprehensive health insurance, 401(k) matching, and opportunities for professional growth and development.
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Technical Support Specialist
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