Enterprise Technical Expert

4 days ago


Ann Arbor, Michigan, United States Dynamic Edge Full time
Dynamic Edge is Seeking a Technical Support Professional

We are looking for a skilled and experienced IT Field Engineer to join our team. The successful candidate will have a strong background in IT, excellent communication skills, and the ability to work well under pressure.


About the Role

This is a fantastic opportunity to join a dynamic and innovative company that provides enterprise-scale technology solutions to small and medium businesses. As an IT Field Engineer, you will be responsible for providing technical support to clients on-site, troubleshooting issues, and escalating tickets to other resources.


Key Responsibilities
  • Provide technical support to clients on-site
  • Troubleshoot issues and escalate tickets to other resources
  • Collaborate with teammates to respond to issues by priority and within SLA

Requirements and Qualifications
  • 2+ years of demonstrated technical support experience
  • Excellent communication, interpersonal, and analytical skills
  • Experience with Microsoft Office, including PowerPoint and Teams

Salary Range: $80,000 - $100,000 per year
Benefits and Perks
  • Comprehensive health benefits
  • Flexible work environment
  • Continuing education and mentoring
  • 401K and profit sharing
  • Free lunches and exciting events

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