Technical Support Specialist

3 weeks ago


Ann Arbor, Michigan, United States Insight Global Full time
Job Title: Technical Support Specialist - iPhone

We are seeking a skilled Technical Support Specialist to join our Help Desk team in Ann Arbor, Michigan. This role involves the distribution and management of iPhone upgrades, ensuring seamless customer experiences.

Key Responsibilities:

  • Distribute and manage iPhone upgrades
  • Coordinate with customers for pick-up and shipment of devices
  • Promote strong customer service skills, especially in group settings

Requirements:

  • Bachelor's Degree preferred; High School Diploma or GED required
  • Tier 1 support experience with iOS/Apple iPhones and basic smartphone knowledge
  • Strong organizational skills and attention to detail
  • Excellent customer service experience

The estimated salary for this position is around $60,000-$70,000 per year, depending on experience. If you're passionate about delivering exceptional customer experiences and have a knack for technical troubleshooting, we encourage you to apply.



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