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Technical Support Specialist

1 month ago

Nashville, Tennessee, United States Diverse Lynx Full time

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Diverse Lynx LLC. The successful candidate will be responsible for providing exceptional technical support to our customers, troubleshooting software and hardware issues, and ensuring seamless operation of our IT systems.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and remote desktop
  • Troubleshoot software and hardware issues, including printer and projector problems
  • Install and configure operating systems and user applications
  • Configure, maintain, and troubleshoot printers of all types
  • Develop and maintain deskside operations and administration procedures
  • Provide additional resources during critical situations
  • Manage and maintain a continuous improvement program to improve Deskside Services delivery

Requirements:

  • 5+ years of experience in technical support
  • CompTIA A+ Certification
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

How to Apply:

Interested candidates should submit their resume and cover letter to [insert contact information].