Senior Technical Support Specialist
4 weeks ago
Vanderbilt University is seeking a highly skilled Senior Technical Support Specialist to join our Information Technology team. As a key member of our team, you will be responsible for providing advanced technical support to students, faculty, and staff across campus.
Key Responsibilities- Provide expert-level support for complex hardware and software issues affecting desktops, laptops, and peripherals.
- Diagnose and resolve intricate technical problems related to operating systems, network connectivity, and specialized software applications.
- Perform advanced troubleshooting and repair tasks, including network diagnostics and system reconfigurations.
- Mentor and train junior technical support team members, offering guidance on complex issues and support best practices.
- Contribute to the creation and refinement of technical support protocols, procedures, and best practices.
- Manage and resolve high-pressure technical issues, ensuring minimal disruption to end-users and campus operations.
- Bachelor's degree or equivalent, relevant experience is necessary.
- One or more of the following certifications A+, Network+, Security+, Cloud+ or equivalent industry certifications are necessary.
- 5 years of relevant experience in technical support is necessary.
- Extensive knowledge of operating systems (Windows, macOS, Linux), network troubleshooting, and a broad range of software applications is necessary.
- Proficient experience with remote support tools and ticketing systems is necessary.
- Strong problem-solving skills with the ability to diagnose and resolve complex technical issues efficiently are necessary.
- Excellent communication skills, both verbal and written, with the ability to articulate technical concepts to a diverse audience are necessary.
Vanderbilt University is an equal opportunity, affirmative action employer. We are committed to fostering a community that celebrates diversity and promotes equity, inclusion, and respect for all students, faculty, and staff.
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