Technical Support Specialist

4 weeks ago

Nashville, Tennessee, United States Frost Brown Todd LLP Full time
Job Overview

Frost Brown Todd LLP, a leading national law firm, is seeking a skilled Technical and Desktop Support Specialist to join our Nashville office. This role will provide second-tier help desk support, assist with equipment setup, and ensure a seamless experience for our internal clients.

Key Responsibilities
  • Collaborate with the Applications and Support teams to resolve technical issues effectively.
  • Provide expert telephone support to internal clients, troubleshooting software, hardware, and network issues.
  • Set up hardware, printers, telephones, and peripherals to ensure seamless operation.
  • Track the distribution of laptops, printers, and mobile devices from the firm's loaner pools, following proper procedures to protect the firm's investment.
  • Assist with daily audio-visual setups and the checkout of laptops and other equipment as requested.
  • Log internal client calls, maintain records, and capture final solutions in the firm's online ticketing system.
  • Route calls to the appropriate group for resolution and provide status updates to internal clients throughout the life of an incident.
  • Deliver high-quality support in a timely manner to meet the needs of internal and external clients.
Requirements
  • Associate degree or equivalent from a two-year college or technical school, or equivalent combination of education and experience.
  • Candidate should have knowledge of Windows 10, Microsoft Office 365, and be familiar with or attend training on other required applications.
  • Ability to lift up to 50 pounds individually and crawl under a desk to service computers.
  • Ability to work on call-support on designated weekends throughout the year.
  • Must have a high degree of professionalism when interacting with internal and external clients.
Benefits

Frost Brown Todd offers a competitive salary and a comprehensive benefits package, including medical, dental, vision, life, disability, and 401k/profit sharing retirement package.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Frost Brown Todd is fully committed to equality of opportunity in all aspects of employment and provides equal employment opportunity to all employees and applicants without regard to race, color, religion, national or ethnic origin, military status, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability, or any other protected status.

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