Senior Technical Solutions Specialist
3 weeks ago
About the Role: As a Senior Support Engineer at CircleCI, you will provide high-level technical support to our clients. With advanced expertise in continuous integration and deployment practices, you will collaborate closely with customers and internal teams to drive improvements based on user feedback. You will be the primary point of contact for technical inquiries and requests for assistance registered in our support ticketing system.
Key Responsibilities:
- Resolve escalated tickets efficiently and effectively with customers and your team.
- Employ creativity and resourcefulness to resolve complex customer technical problems and interpret intricate inquiries.
- Develop and implement standard methodologies for technical troubleshooting across multiple technologies.
- Represent the customer's voice, channeling consistent feedback to Product and Engineering to enhance the product.
- Mentor junior team members and lead initiatives to improve team processes and workflows.
Requirements:
- 5+ years of technical product support or engineering experience, with a proven track record of escalating problem resolution.
- Extensive experience working directly with end-users to debug complex systems and mitigate common errors.
- Strong ability to connect business challenges to technical solutions and articulate technology value propositions effectively.
Additional Skills:
- Experience with build, test, and deployment automation in technical leadership or customer-facing roles.
- Proficient in identifying and resolving networking issues affecting communication between distributed components.
What We Offer:
We offer a competitive salary range of $87,000-$110,000 USD per year, depending on experience.
About CircleCI:
CircleCI is the world's largest CI/CD platform, processing more than 3 million jobs a day. We help software companies successfully leverage AI into their commercial applications.
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