Senior Technical Field Specialist

1 week ago


San Francisco, California, United States Evident Group Full time
About the Role

We are seeking a skilled Senior Technical Field Specialist to join our team at Evident Group. In this role, you will provide technical support and services to our customers across the Americas, ensuring the smooth operation of our microscope imaging systems.

Job Responsibilities
  1. Install, maintain, and repair our microscope imaging systems at customer sites, providing expert technical guidance and support as needed.
  2. Conduct system diagnoses, perform maintenance and calibration tasks, and install software upgrades to ensure optimal system performance.
  3. Prepare detailed reports and documentation of service activities, including any issues encountered and resolution methods employed.
  4. Collaborate with our sales team and other stakeholders to deliver exceptional customer service and drive business growth.
Requirements and Qualifications
  • Bachelor's degree in Physics, Engineering, Chemistry, or a related field is required; experience in a technical after-sales service environment is preferred.
  • Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
  • Strong analytical and technical skills, with experience working with complex analytical instruments and electronic systems.
  • Ability to travel extensively, both domestically and internationally, for an extended period.
  • A valid driver's license and satisfactory credit history are also required.
Benefits and Perks

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, plus a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off.

In addition to these benefits, we offer opportunities for professional growth and development, including tuition reimbursement and ongoing training and education programs.



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