Senior Technical Support Specialist

3 weeks ago


San Francisco, California, United States University of California San Francisco Full time

Job Title: Senior Technical Support Specialist - Research Systems

About the Role:

The University of California San Francisco seeks a highly skilled and experienced Senior Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and guidance to researchers and staff across various departments.

About You:

We are looking for an individual with a strong background in system analysis, data migration, and technical documentation. The ideal candidate should have experience working with multitenant research technology infrastructure and be able to learn new systems and applications quickly.

Key Responsibilities:

  • Provide technical support and guidance to researchers and staff on ARS Applications, Products, and Services.
  • Develop and maintain product and system documentation to support users.
  • Work closely with various teams and departments to ensure seamless integration and collaboration.
  • Manage and resolve user support requests efficiently.
  • Assist with requests for system features or enhancements.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • At least 5 years of experience in technical support and system analysis.
  • Experience working with multitenant research technology infrastructure.
  • Strong communication and problem-solving skills.

What We Offer:

  • A competitive salary range of $101,300 - $151,900 per annum.
  • A comprehensive benefits package including medical, dental, and vision coverage.
  • A generous retirement plan and paid time off.
  • Opportunities for professional growth and development.

About UCSF:

The University of California San Francisco is a world-renowned institution dedicated to advancing health and well-being through education, research, and patient care. We offer a dynamic and inclusive work environment that values diversity and fosters innovation.



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