Technical Field Service Transformation Specialist
3 weeks ago
We are seeking a seasoned Technical Field Service Transformation Specialist to join our team at ServiceNow. In this critical role, you will leverage your expertise in field service management to design and implement innovative solutions that drive business outcomes and enhance operational efficiency.
The ideal candidate will possess a deep understanding of industry-specific workflows, use cases, compliance requirements, and best practices in field service management. With a minimum of 8 years of experience in consulting, configuration, and implementation of complex technologies, including at least 2 years focused on enterprise architecture and technical roadmaps, ideally within a Telco customer environment, you will be able to provide strategic guidance to clients and ensure successful project delivery.
About the RoleAs a Technical Field Service Transformation Specialist, you will be responsible for:
- Guiding clients through the implementation of ServiceNow's Customer Service Management (CSM) and Field Service Management (FSM) solutions
- Delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency
- Serving as a primary technical liaison for projects, ensuring alignment with client requirements and ServiceNow best practices
- Mentoring and guiding developers and consultants on best practices in technical design and field service management workflows
We offer a competitive salary range of $145,000 - $170,000 per year, depending on experience and qualifications.
Key QualificationsTo succeed in this role, you will need:
- A minimum of 8 years of experience in consulting, configuration, and implementation of complex technologies, including at least 2 years focused on enterprise architecture and technical roadmaps
- Deep expertise in field service management, coupled with a strong understanding of customer service workflows
- Strong leadership skills, including the ability to influence senior leaders and stakeholders
- Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within FSM environments
Certifications: Must hold or be able to achieve within the first 90 days ServiceNow certifications for Customer Service Management and Field Service Management Implementation Specialist, and Certified Technical Architect within the first year.
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