IT Support Specialist

2 weeks ago


Millersville, Pennsylvania, United States Latitude Inc Full time
Position Overview

As a Field Help Desk Technician at Latitude Inc, you will play a crucial role in delivering exceptional IT support services. This dynamic position involves spending a significant portion of your time on-site, providing comprehensive help desk and deskside assistance to ensure a smooth operational flow.

Key Responsibilities
  • First-Level Support: Address and resolve user-reported issues in a timely and efficient manner.
  • Deskside Assistance: Provide on-location support, tackling hardware and software challenges to maintain productivity.
  • Troubleshooting Collaboration: Work closely with end-users to diagnose and resolve technical problems, guiding them through effective solutions.
  • Service Desk Management: Log, track, and prioritize service desk tickets, ensuring accurate documentation of issue resolutions and escalation procedures.
  • Routine Maintenance: Conduct regular system updates, patches, and software installations to optimize overall system performance.
  • Liaison Role: Serve as a communication bridge between end-users and Tier 2 support teams, facilitating quick resolutions for complex issues.
Qualifications
  • Possession of professional IT certifications (at least one), such as MCP, CompTIA Network+, or ITIL v4 Foundations is preferred.
  • A minimum of 2 years of experience in help desk or service desk roles.
  • Proficient in Microsoft 365 applications, with strong troubleshooting and configuration skills for Outlook, Word, Excel, and Teams.
  • Solid understanding of Windows desktop operating systems, with the capability to efficiently resolve hardware and software issues.

Latitude Inc is committed to providing a supportive and engaging work environment.



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