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IT Support Specialist

2 months ago

Millersville, Pennsylvania, United States Latitude Inc Full time
Position Overview

As a Field Help Desk Technician at Latitude Inc, you will play a crucial role in delivering exceptional IT support services. This position requires you to spend a significant portion of your time on-site, providing comprehensive help desk and deskside assistance to ensure a smooth operational flow.

Key Responsibilities
  • First-Level Support: Address and resolve user-reported issues efficiently and effectively.
  • Deskside Assistance: Provide on-location support for hardware and software challenges to maintain productivity.
  • Troubleshooting Collaboration: Work closely with end-users to identify and resolve technical issues, guiding them through solutions.
  • Service Desk Management: Log, track, and prioritize service desk tickets promptly, ensuring accurate documentation of resolutions and escalations.
  • Routine Maintenance: Conduct regular system updates, patches, and software installations to optimize performance.
  • Liaison Role: Facilitate communication between end-users and Tier 2 support teams for efficient issue resolution.
Qualifications
  • Possession of professional IT certifications (at least one), such as MCP, CompTIA Network+, or ITIL v4 Foundations is preferred.
  • A minimum of 2 years of experience in help desk or service desk roles.
  • Proficient in Microsoft 365 applications, with a strong ability to troubleshoot and configure Outlook, Word, Excel, and Teams.
  • Solid understanding of Windows desktop operating systems, capable of efficiently resolving hardware and software issues.

Latitude Inc is committed to fostering a supportive and innovative work environment.