IT Systems Specialist

2 weeks ago


Millersville, Maryland, United States HIKINEX Full time
Title: Systems Engineer

Overview:

HIKINEX is in search of a skilled Systems Engineer to enhance our Managed Services division. This role is pivotal in crafting and executing innovative solutions while delivering continuous operational support and strategic guidance for our clients' information systems. The ideal candidate will possess exceptional communication abilities, as this position involves direct client interaction and close collaboration with fellow systems engineers and support personnel under the leadership of the Managed Services team.

Key Responsibilities
  • Respond promptly and effectively to technology support inquiries.
  • Provide comprehensive support for Microsoft 365, desktop, server, and network-related challenges.
  • Articulate technical information clearly to clients and internal stakeholders.
  • Design and manage LAN and WAN configurations, including server staging and deployment.
  • Deliver Tier 2 and Tier 3 support as required.
Essential Technical Skills
  • A minimum of a two-year degree focused on information systems or technology management, or a comparable mix of experience and training.
  • At least five years of experience in technical customer support.
  • Strong verbal and written communication skills.
  • A minimum of eight years of experience in systems and network troubleshooting.
  • Comprehensive knowledge of workstation operating systems, applications, networks, and technology management tools.
  • Proficiency in Windows server and desktop operating systems, email systems, firewalls, and network security.
Preferred Qualifications
  • Experience with Microsoft 365, Microsoft Azure, and VMware.
  • Extensive familiarity with products from top technology vendors such as Microsoft, HP, Dell, SonicWall, Datto, and StorageCraft.
  • Experience with managed services platforms like ConnectWise Automate and Kaseya.
  • Relevant vendor certifications (e.g., MCSE, CCNA, CSSA).
Company Overview

HIKINEX specializes in providing managed IT and security services, tailored business applications, and security awareness initiatives for small to mid-sized enterprises, nonprofits, and associations. Renowned for our expertise in strategizing and maintaining IT infrastructure, security, telecommunications, and related services, we function as virtual CIOs and IT departments, assisting organizations in planning, budgeting, and making informed technology choices.
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