Front Desk Associate

2 days ago


Franklin, Tennessee, United States Atrium Hospitality Full time
About the Role

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Franklin Embassy Suites. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities
  • Provide exceptional customer service by being engaging and taking sincere interest in our guests' needs
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
  • Assist guests with sending and receiving faxes, packages and mail
  • Help to resolve problems through recovery when things aren't quite right
  • Be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization
  • Value everyone's contribution to the team, and we will value your contribution as a key part of our success
  • Look for ways to become an expert on the local area, being able to answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions
  • Fulfill all job responsibilities expected of Shuttle Driver and Concierge Attendant as needed
  • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
Requirements
  • High school diploma or equivalent
  • Customer service is our top priority, consistently being awarded JD Powers Customer service awards. Being on our team means you have a strong desire to make an impact on other people
  • This role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality
  • The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary
  • The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift
  • Hotels operate 24 hours a day, 7 days a week. Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays
What We Offer
  • Daily Pay
  • Significant Travel Discounts on Marriott and/or Hilton properties
  • 401k Plans
  • Medical Insurance
  • Other property specific benefits

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees and applicants. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please apply today.


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