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Inside Sales and Customer Support Specialist

2 months ago

Sauk Rapids, Minnesota, United States VERMILION HOLDINGS GROUP Full time
Job Overview

***HYBRID REMOTE POSITION AVAILABLE TO MINNESOTA RESIDENTS ONLY***


Ideal Candidate Profile
Vermilion Holdings Group seeks a detail-oriented, customer-centric communicator who is passionate about delivering exceptional service. The perfect candidate is a motivated individual with a positive demeanor, thriving in a collaborative environment focused on growth and excellence. Our offerings encompass a range of services including medication take-back solutions, secure kiosks, direct mail marketing, and a SaaS-based loyalty application, establishing us as a comprehensive resource for business needs. We value organization, approachability, and adaptability in our team members.


Key Responsibilities

  • Respond to customer inquiries promptly and professionally via phone, email, and chat, articulating the features and advantages of our products and services.
  • Engage in limited inside sales activities without cold calling.
  • Prepare, submit, and follow up on product proposals, quotes, and customer inquiries efficiently.
  • Process orders, obtain proof approvals, and deliver outstanding customer service and support.
  • Maintain a positive attitude and uphold the company’s Commitment to Excellence.
  • Conduct onboarding calls for new clients utilizing Prophase Marketing services.
  • Manage incoming client cases related to the RepeatRewards loyalty program.
  • Track products for customers and ensure timely resolution of issues.
  • Address customer concerns with the goal of resolving them on the first contact or escalating as necessary.
  • Perform additional duties as assigned.

Position Requirements

  • Professional demeanor with a dependable and enthusiastic approach, demonstrating strong customer service skills complemented by a touch of sales acumen.
  • Excellent interpersonal communication skills, maintaining a positive, respectful, and customer-focused attitude.
  • Ability to retain and recall essential information and instructions effectively.
  • Proficient in solving complex issues within a customer service context.
  • Strong written and verbal communication capabilities.
  • Eager to learn and master new products, features, and systems.
  • Good organizational skills, prioritization, and effective communication with a sense of urgency.
  • Adaptable and capable of managing changes in priorities.
  • Able to work independently while managing time efficiently.
  • Familiarity with telephone etiquette.
  • Understanding of direct mail processes is advantageous.

Educational Background

  • Postsecondary education or significant relevant work experience is preferred but not mandatory.
  • Experience in Customer Service or Inside Sales is advantageous but not required.

Benefits Offered

  • 401(k) plan
  • 401(k) matching
  • Performance-based bonuses
  • Competitive salary structure
  • Dental insurance coverage
  • Flexible scheduling options
  • Health insurance benefits
  • Paid time off
  • Vision insurance coverage

Note: Direct contact with the employer is not permitted; agencies are not accepted.


Flexible work-from-home options are available.