Physician Liaison Specialist

3 weeks ago

Washington, Washington, D.C., United States SonderMind Full time

About SonderMind

We are a leading provider of accessible, personalized mental healthcare. Our innovative approach starts with using technology to help people find the right therapist for them. Our clinicians are committed to delivering best-in-class care by focusing on high-quality clinical outcomes.

To enable our clinicians to thrive, we provide tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.


To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on various platforms.

About the Role

The Physician Liaison role is dedicated to developing and cultivating relationships with Physicians, Practice Managers, and medical office staff. You will build relationships with Primary Care and Specialty Care Practices in your territory to educate them on our programs and services, provide ongoing training, deliver regular updates, and develop relationships with new practices.

You will collaborate with our Account Executives to coordinate practice and system level strategy. This role requires a self-starter with high energy who will work daily with practices to identify and resolve barriers to engaging clients into our care.

This role involves regular weekly travel to multiple on-site locations.

Key Responsibilities

  • Meet face-to-face with medical practices to educate them on services and intake processes, conduct training presentations and lunch/learns with practice staff
  • Create, foster, and enhance relationships with targeted practices through consistent and strategic field and virtual outreach
  • Collaborate on and execute direct communications with practices to ensure patient awareness, onboarding efficiency, and timeliness
  • Coordinate with Account Executives and marketing for engagement strategies, campaigns, and promotional activities
  • Drive practice level activities to achieve access targets for designated geography
  • Communicate and collaborate with multiple internal and external stakeholders
  • Be adaptable and able to pivot based on shifting priorities
  • Ensure all interactions and communications with referring physicians follow legal and ethical guidelines

What does success look like?

Obtain the ability to communicate the full value of partnering with SonderMind to everyone from frontline office resources to physicians.

Meet or exceed monthly performance goals

Maintain a consistent daily output of outreach and engagement activities to support monthly quota

Within 90 days, be fully ramped up across all practices in your territory driving target level of engagement

Requirements

  • Must reside in the greater Washington, DC area
  • 2+ years of recent healthcare sales experience/community outreach and/or healthcare in a high-growth and fast-paced environment (direct relationship sales experience)
  • Self-starter that takes initiative and adapts to changing demands
  • Brings a positive and professional attitude to work every day
  • Growth mindset, always ready to learn and apply new strategies or approaches
  • Superior attention to detail and time management skills
  • Excellent verbal and written communication skills
  • Highly organized
  • Experience with a CRM software (Salesforce preferred)

Benefits

We offer a comprehensive benefits package, including a generous PTO policy, free therapy coverage benefits, competitive medical, dental, and vision coverage, and more.

We are committed to fostering flexible hybrid work and providing opportunities for growth and development.

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