Package Liaison Specialist

3 days ago

Washington, Washington, D.C., United States Luxer One Full time

Package Liaison Role Overview

At Luxer One, we're seeking a professional and organized individual to provide package management services to luxury apartment buildings in the Washington D.C. area. As a Package Liaison, you'll play a critical role in ensuring seamless package delivery and reception experiences for residents.

Key Responsibilities:

* Provide in-person support to residents with package-related inquiries or issues
* Log recently-delivered packages into the property's automated package management system
* Deliver packages to resident doors
* Organize packages within the room to facilitate easy resident access
* Identify aging or stale packages and prepare them for return to sender
* Serve as a primary liaison between the property and the package management provider support team
* Perform lightweight maintenance on the locker/package room management system

Requirements:

* 1-2 years of customer service experience
* Access to reliable transportation (e.g., personal car or METRO access)
* Comfortable using technology, including digital package management systems and iPads
* Good organizational and problem-solving skills
* Ability to lift and arrange packages within legal guidelines

What's in It for You:

* Opportunities for growth and advancement within our expanding service program
* Celebrate diversity and inclusion, with programs that bring employees together on important issues and provide educational opportunities
* 401K with employer match
* Accrued PTO and Paid Sick Leave
* Liaison uniform and equipment provided

If you're a customer-focused individual with excellent organizational skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

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