Physician Liaison Representative
4 weeks ago
SonderMind is a leader in redesigning behavioral health. We're committed to providing accessible, personalized mental healthcare that produces high-quality outcomes for patients. Our innovative approach starts with using technology to help people find a therapist and the right in-network therapist for them. From there, our clinicians are dedicated to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, we define care expectations and provide tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To stay up-to-date on the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on various platforms.
About the Role
The Physician Liaison (PL) role is focused on developing and cultivating relationships through face-to-face interaction with Physicians, Practice Managers, and medical office staff. The PL will build relationships with Primary Care and Specialty Care Practices in their respective territory to educate current partner practices on SonderMind's programs and services, provide ongoing training on engagement processes, deliver regular updates to the practices, and develop relationships with new practices. You will collaborate with SonderMind Account Executives to coordinate practice and system level strategy. The PL must be a self-starter with high energy who will be responsible for working daily with practices to identify and resolve barriers to engaging clients into SonderMind care. This role will require regular weekly travel to multiple on-site locations.
Key Responsibilities
- Meet face-to-face with medical practices to educate them on services and intake processes, conduct training presentations and lunch / learns with practice staff
- Create, foster, and enhance relationships with targeted practices through consistent and strategic field and virtual outreach
- Collaborate on and execute direct communications with practices to ensure patient awareness, onboarding efficiency and timeliness
- Coordinate with Account Executives and marketing for engagement strategies, campaigns, and promotional activities
- Drive practice level activities to achieve access targets for designated geography
- Communicate and collaborate with multiple internal and external stakeholders
- Be adaptable and able to pivot based on shifting priorities
- Ensure all interactions and communications with referring physicians follow legal and ethical guidelines
What Success Looks Like
- Obtain the ability to communicate the full value of partnering with SonderMind to everyone from frontline office resources to physicians
- Meet or exceed monthly performance goals
- Maintain a consistent daily output of outreach and engagement activities to support monthly quota
- Within 90 days, be fully ramped up across all practices in your respective territory driving target level of engagement
Requirements
- Must reside in greater Washington, DC area
- 2 + years of recent healthcare sales experience / community outreach and/or healthcare in a high-growth and fast-paced environment (direct relationship sales experience)
- Self-starter that takes initiative and adapts to changing demands
- Brings a positive and professional attitude to work every day
- Growth mindset, always ready to learn and apply new strategies or approaches
- Superior attention to detail and time management skills
- Excellent verbal and written communication skills
- Highly organized
- Experience with a CRM software (Salesforce preferred)
Our Benefits
We want the experience of working at SonderMind to accelerate people's careers and enrich their lives. Our benefits include:
- A commitment to fostering flexible hybrid work
- A generous PTO policy with a minimum of three weeks off per year
- Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
- Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
- Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events
- Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
- 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
- Travel to Denver 1x a year for annual Shift gathering
- Fourteen (14) company holidays
- Company Shutdown between Christmas and New Years
- Supplemental life insurance, pet insurance coverage, commuter benefits and more
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