Associate Director

6 days ago

Dallas, Texas, United States SSR Personnel Full time
About the Role

We are seeking a highly skilled Associate Director to join our team in a lead role within the Security Technology Operations department. The successful candidate will be responsible for providing technical and operational governance to key accounts, managing client relationships at a senior level, and driving projects from a high level.

Key Responsibilities:

  • Act as the main point of contact on key accounts, providing operational and technical governance on large scaled global projects and initiatives.
  • Understand key client's topology, ecosystem, and standards, fostering a partnership relationship and able to act as a point of escalation from both a technical and quality aspect.
  • Provide technical support to the business where required.
  • Coordinate with project teams and stakeholders to ensure alignment and successful project outcomes.
  • Drive projects from a high level, managing project risks, resourcing, and issues, and implementing mitigation strategies as needed.
  • Plan, execute, and oversee operational projects, ensuring they are completed on time and within budget globally.
  • Develop and implement operational strategies, plans, and procedures.
  • Be able to scope and budget for projects where required, creating proposals and SOWs.
  • Act as a liaison between operations, senior leadership, and sales, providing regular updates on operational performance and growth opportunities.
  • Develop relationships with local contractors and manufacturers.
  • Mentor the in-country team, fostering a culture of high performance and continuous improvement.
  • Monitor industry trends and apply best practices to improve operational efficiency.
  • Analyze current processes and identify areas for improvement.
  • Work with senior leadership to ensure effective communication across the global organization.
  • Work with senior leadership to market and promote the organization in the region.

Requirements:

  • Demonstrated experience managing complex programs with global clients across a range of enterprise security solutions.
  • Strong technical knowledge of security with at least 10 years' experience in the enterprise space.
  • Commercial understanding, able to prepare proposals and budgets.
  • Ability to work with a fast-paced, collaborative global team.
  • Flexible approach and able to adapt in a growing company.
  • Able to manage and meet deadlines.
  • Positive approach and a desire to grow the business.
  • Problem-solving/critical thinking ability.
  • Excellent communication both internally and with external stakeholders.
  • Ability to coach, mentor, and develop staff.

About SSR Personnel:

SSR Personnel is a leading global security engineering company, specializing in designing and specifying integrated access control, CCTV, and physical security systems. We are committed to delivering exceptional results and fostering a culture of high performance and continuous improvement.

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