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Front Desk Representative

2 months ago

Des Plaines, Illinois, United States Residence Inn OhareRosemont Full time
Job Title: Front Desk Agent

At Residence Inn Ohare/Rosemont, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team.

Job Summary:

The Front Desk Agent is responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay. This role requires a strong attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities:
  • Provide warm and welcoming service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Process guest check-ins and check-outs, ensuring accuracy and efficiency.
  • Manage room assignments, reservations, and cancellations, maintaining up-to-date records and communicating with guests as needed.
  • Handle guest requests and complaints, escalating issues to management as required.
  • Maintain a clean and organized front desk area, adhering to hotel standards and protocols.
  • Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and maintenance.
  • Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date on hotel policies and procedures.
Requirements:
  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Previous experience in a hotel or customer service role, with a strong focus on guest satisfaction.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Basic computer skills, with proficiency in hotel software and systems.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer:

As a Front Desk Agent at Residence Inn Ohare/Rosemont, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.