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Senior Customer Support Specialist

2 months ago

Houston, Texas, United States University Of Houston Full time
Position Overview

The Senior Customer Support Specialist plays a crucial role in addressing complex customer inquiries and resolving complaints through various communication channels. This position requires a proactive approach to customer service, ensuring that all interactions are handled with professionalism and care.

Key Responsibilities
  • Customer Interaction: Engage with customers to address and resolve intricate issues, providing assistance in person, via telephone, or through electronic communication.
  • Issue Investigation: Conduct thorough investigations into customer complaints, gathering relevant information to facilitate effective resolution.
  • Solution Negotiation: Collaborate with customers to negotiate satisfactory solutions, ensuring a positive experience.
  • Proactive Service Initiatives: Implement proactive customer service strategies to enhance overall satisfaction and loyalty.
Qualifications

Ideal candidates will possess a strong background in customer service, with a focus on problem-solving and effective communication. A high school diploma is required, and experience in a service-oriented environment is preferred.

Skills Required
  • Exceptional communication skills
  • Strong analytical and problem-solving abilities
  • Ability to work collaboratively in a team environment
  • Commitment to delivering high-quality customer service