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Customer Support Specialist

2 months ago

Houston, Texas, United States Elle Seller Full time

The Customer Support Specialist at Elle Seller will play a crucial role in managing both incoming and outgoing communications to assist clients with their inquiries, deliver essential information, and resolve any challenges they may face. This position demands outstanding communication abilities, a focus on customer satisfaction, and the capacity to thrive in a dynamic work environment.

Salary:

$950 - $1250 /week

Job Type

Full-time

Location: Houston, TX

THIS WILL BE AN OFFICE JOB AND CANDIDATES MUST WORK IN THE OFFICE WITHIN THE NEXT 3 WEEKS

Key Responsibilities:

  • Manage inbound and outbound client communications in a professional and courteous manner.
  • Offer information regarding products and services, address inquiries, and resolve client issues.
  • Maintain precise and comprehensive records of client interactions.
  • Follow up with clients to ensure their concerns are addressed and they are satisfied with the assistance provided.
  • Escalate complex matters to the relevant department or supervisor when necessary.
  • Achieve or surpass performance objectives and call handling metrics.
  • Stay informed on product knowledge and company policies to deliver accurate information to clients.
  • Collaborate with team members and other departments to enhance customer service.
Qualifications:
  • High school diploma or equivalent; additional training or certification in customer service is advantageous.
  • Prior experience in a call center or customer service role is preferred.
  • Exceptional verbal and written communication skills.
  • Strong problem-solving abilities and the capacity to think quickly.
  • Proficiency in utilizing call center software and other computer applications.
  • Able to manage high call volumes and work effectively under pressure.
  • Customer-focused attitude with a friendly and professional demeanor.
  • Excellent organizational and time management skills.
Benefits:
  • Competitive entry-level salary.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Opportunities for career advancement and professional development.
  • Retirement savings plan with company match.