Account Representative Supervisor
6 days ago
Are you looking for a challenging role where you can grow and develop your skills? Handi Medical Supply is seeking an experienced Account Representative Supervisor to join our team.
Key Responsibilities:
- Provide work direction and staff development to the account rep/liaison team
- Monitor and support workflow to ensure efficient service delivery
- Oversee and assist service team members in responding to customer inquiries and resolving issues
- Ensure compliance with proper procedures for handling orders and data recording
- Identify and resolve errors, customer complaints, and inconsistencies
- Facilitate smooth operation between departments and troubleshoot problems
- Act as back-up to departmental staff and respond to inquiries and orders
- Assist customers with equipment, supplies, and services selection and verification
- Process orders and complete necessary paperwork
- Coordinate delivery, set-up, and pick-up of equipment and supplies
- Represent Handi Medical Supply at community events and maintain relationships
- Communicate new products and service opportunities and resolve customer concerns
Requirements:
- Experience in customer service and account management
- Strong leadership and communication skills
- Ability to work in a fast-paced environment and prioritize tasks
- Knowledge of customer service procedures and data recording
What We Offer:
- A dynamic and supportive work environment
- Opportunities for growth and development
- Competitive compensation and benefits package
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