Assistant Operations Manager, South Coast Plaza

2 days ago

Costa Mesa, California, United States Hermès Full time
About the Role

The Assistant Operations Manager is a key member of the Hermès South Coast Plaza team, responsible for overseeing and supporting operational functions, including cash management, client development, and training of sales specialists.

Key Responsibilities
  • Oversee cash management, ensuring accuracy of all transactions at the POS, auditing POS transactions, and training sales specialists on POS standards and policy.
  • Communicate and implement company policies, ensuring compliance and accuracy in all transactions.
  • Partner with the Finance corporate teams on POS issues, such as charge disputes and IRS forms follow-up.
  • Manage training log and schedule, ensuring all sales specialists are trained on new policies and procedures.
  • Conduct daily audits of cash reports, void transactions, returned items, and price modifications.
  • Support workflow of after-sales service and craftspeople/tailors' activity, including training on POS and support on transactions.
Requirements
  • 4+ years of retail management experience in a similar role, with prior experience in a luxury environment preferred.
  • Excellent computer skills and proficiency in MS Excel, Word, and PowerPoint.
  • Excellent communication skills, both verbal and written, with strong interpersonal skills and a collaborative management style.
  • Ability to work well under pressure, multitask, and handle difficult situations with grace, compassion, and composure.
  • Ability to lift between 0-25 lbs without assistance.
About Hermès

Hermès is a family-owned company dedicated to making highly-crafted, beautiful objects that stand the test of time. We value people, creativity, and innovation, and strive to make a positive impact on the world.

We are committed to being a Maison for All, a home where we make efforts to generate, support, and advance the values of diversity, inclusion, and family both within our own walls and in the wider world.

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