Assistant Manager, South Coast Plaza

2 weeks ago


Costa Mesa, California, United States Hermès Full time
About the Role

The Assistant Manager is a key member of the Herms South Coast Plaza team, responsible for supporting the Floor Director and Managing Director in achieving sales goals and delivering exceptional client experiences.

Key Responsibilities
  • Supervise and coach sales staff to achieve sales objectives and provide exceptional client service.
  • Partner with the sales team to identify sales opportunities and develop strategies to drive business growth.
  • Manage daily operations, including inventory management, scheduling, and staff development.
  • Communicate CRM standards and ensure compliance among sales staff.
  • Organize seasonal trainings and ensure sales team integration into client conversations.
  • Assist in maintaining database of candidates for store and recruiting/interviewing to fill open positions.
Requirements
  • 4+ years of retail management experience, preferably in a luxury environment.
  • Basic office skills, including proficiency in Excel, Word, Cegid, and E-time.
  • Ability to learn merchandise, POS, and payroll systems, and effectively troubleshoot.
  • Clear written and verbal communication skills.
  • Ability to lift between 0-25 lbs. without assistance.
  • Flexible work availability as business needs dictate.
About Herms

Since 1837, Herms has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence, and the aesthetic of functionality define the singularity of Herms, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

We are committed to being a Maison for All, a home where we make efforts to generate, support, and advance the values of diversity, inclusion, and family both within our own walls and in the wider world. We support our individual team members' personal and professional success through a culture that values equality, individuality, and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.


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