Windows Support Operations Specialist
2 days ago
This role will provide onsite customer support for a geographically dispersed enterprise workforce. The ideal candidate will have strong verbal and written communication skills, effectively manage up and influence leadership, and collaborate well with immediate peers.
**Key Responsibilities:**
* Provide technology support operations including end user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls.
* Identify and resolve internal user's technical issues with a focus on laptop support with an even mix of Windows PCs, Macs, and Mobile Devices.
* Drive operational efficiencies and improve the end user experience.
* Collaborate with immediate peers and influence leadership to achieve results.
**Requirements:**
* High School Diploma, GED, or equivalent certification.
* At least 2 years of experience in managing IT projects or operations teams.
* At least 2 years of technical operations experience.
* At least 2 years of experience with IT systems and infrastructure.
* At least 2 years of experience with desktop platforms and operating systems.
* At least 2 years of experience with incident management and reporting tools.
**Preferred Qualifications:**
* Associates Degree in Business, Information Systems, Computer Science, or Engineering.
* 5+ years of experience with Windows 10.
* 3+ years of experience in endpoint management technologies (packaging, deployment, or patching).
* 3+ years of experience creating automated solutions to remediate vulnerabilities.
* 3+ years of experience with Windows Administrative Tools (SCCM, Symantec Asset Management Suite (formerly Altiris), Ivanti, or comparable tool).
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