Windows Support Operations Specialist

2 weeks ago


Richmond, Virginia, United States Dale Workforce Solutions Full time
Support Operations (Windows)

This role will provide onsite customer support for a geographically dispersed enterprise workforce. The ideal candidate will have strong verbal and written communication skills, effectively manage up and influence leadership, and collaborate well with immediate peers.

Responsibilities include:

  • Providing technology support operations, including end user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls.
  • Supporting a mix of Windows PCs, Macs, and Mobile Devices.
  • Driving operational efficiencies and improving the end user experience.

Requirements:

  • High School Diploma, GED, or equivalent certification.
  • At least 2 years of experience in managing IT projects or operations teams.
  • At least 2 years of technical operations experience.
  • At least 2 years of experience with IT systems and infrastructure.
  • At least 2 years of experience with desktop platforms and operating systems.
  • At least 2 years of experience with incident management and reporting tools.

Preferred qualifications include:

  • Associates Degree in Business, Information Systems, Computer Science, or Engineering.
  • 5+ years of experience with Windows 10.
  • 3+ years of experience in endpoint management technologies (packaging, deployment, or patching).
  • 3+ years of experience creating automated solutions to remediate vulnerabilities.
  • 3+ years of experience with Windows Administrative Tools (SCCM, Symantec Asset Management Suite, Ivanti, or comparable tool).


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