IT Support Specialist

1 week ago


Richmond, Virginia, United States Stellar Innovations Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Stellar Innovations. As a key member of our team, you will be responsible for providing top-notch technical support to our customers, including installation, troubleshooting, and training.

Responsibilities
  • Diagnose and resolve complex technical issues in a timely and efficient manner
  • Plan and analyze work processes to improve efficiency and effectiveness
  • Research and report trends and patterns of technical issues
  • Develop and deliver training materials and sessions to customers
  • Install, troubleshoot, and maintain hardware and software systems
  • Perform backup and recovery operations to ensure data integrity
  • Consult with customers to identify needs and requirements
  • Conduct feasibility studies and trade-off analyses to inform technical decisions
  • Prepare business cases to justify technical investments
  • Ensure the rigorous application of information security and cybersecurity policies and practices
Requirements
  • Minimum 6 years of progressive experience in information processing, with 3 years of specialized experience in hardware and software solutions
  • 2 years of concentrated, hands-on experience in installing, diagnosing problems, and training customers
  • TOP SECRET level security clearance
  • U.S. Citizenship
  • Relevant certifications, such as MCITP SA, MCITP EA, MCSA: WS2016, MCSE: WS2016, MCSM:DS, M2012 NET, MCM: Windows Server 2016: Directory, MCA: MS Windows Server Directory, CCAA, GCWN M
Location

Candidates must be located in one of the following locations: Battle Creek, MI; Richmond, VA; Ft. Belvoir, VA; Philadelphia, PA; Columbus, OH; New Cumberland, PA; Tracy, CA; Dayton, OH; Ogden, UT

SIS, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.



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