Front Desk Supervisor

4 weeks ago


Sens, Bourgogne-Franche-Comté, United States Hilton Grand Vacations Full time
Job Summary

We are seeking a highly skilled Front Desk Supervisor to join our team at Hilton Grand Vacations. As a Front Desk Supervisor, you will be responsible for overseeing the daily operations of the Front Office, ensuring exceptional guest service, and driving company success.

Key Responsibilities
  • Supervise and coordinate the activities of the Front Desk team to ensure seamless guest check-in and check-out processes.
  • Provide exceptional guest service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Assist with training and development of new team members, ensuring they have the skills and knowledge needed to excel in their roles.
  • Monitor and maintain accurate records of guest interactions, including check-in and check-out times, room assignments, and any issues or concerns.
  • Collaborate with other departments to ensure seamless communication and coordination of guest services.
  • Conduct regular audits to ensure compliance with company policies and procedures.
Requirements
  • High school diploma or equivalent required; associate's degree or higher preferred.
  • 2+ years of experience in a Front Desk or guest services role, with a focus on leadership and team management.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, team members, and other departments.
  • Ability to work in a fast-paced environment, with a focus on providing exceptional guest service and driving company success.
What We Offer

Hilton Grand Vacations is committed to providing our team members with a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off. We also offer opportunities for professional growth and development, as well as a fun and dynamic work environment.



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