Front Desk Representative

4 weeks ago


Sens, Bourgogne-Franche-Comté, United States Holiday Inn Express Las Vegas Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn Express Las Vegas. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Respond to guest inquiries and requests in a timely and professional manner.
  • Process guest check-ins and check-outs efficiently, ensuring accuracy and attention to detail.
  • Manage guest room assignments, including room key distribution and maintenance.
  • Handle guest complaints and concerns in a courteous and professional manner.
  • Maintain a clean and organized front desk area, adhering to hotel standards.
  • Collaborate with other hotel departments to ensure seamless guest service.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Strong problem-solving and conflict resolution skills.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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