Front Desk Representative

4 weeks ago


Sens, Bourgogne-Franche-Comté, United States Resolute Road Hospitality Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Representative to join our team at Resolute Road Hospitality. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a clean and welcoming environment.

Key Responsibilities
  • Register guests, verify reservations, and secure payment information
  • Promote our brand loyalty program and provide recognition and benefits to members
  • Book hotel reservations and anticipate guests' needs
  • Assist in resolving guest complaints and maintain a positive attitude
  • Maintain a house bank, make deposits, and report receipts daily
  • Cash checks, exchange currency, and process Gourmet Pantry and retail transactions
  • Issue keys, control entrance to safety deposit boxes, and post miscellaneous charges
  • Assist with mail and electronic communication and provide guests with information about hotel facilities and local attractions
  • Maintain market inventory levels and assure overall cleanliness of the front office area
Requirements
  • High school graduate or equivalent required
  • Previous hospitality experience preferred, but not required
  • Ability to work independently and as part of a team
  • Proficient computer skills, including MS Office products
  • Excellent communication and problem-solving skills
What We Offer

We offer a competitive hourly rate of $16.50-$17.00, flexible scheduling, and opportunities for growth and development within our company. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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