Front Desk Representative
4 weeks ago
We are seeking a highly motivated and customer-focused Front Desk Representative to join our team at Resolute Road Hospitality. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a clean and welcoming environment.
Key Responsibilities- Register guests, verify reservations, and secure payment information
- Promote our brand loyalty program and provide recognition and benefits to members
- Book hotel reservations and anticipate guests' needs
- Assist in resolving guest complaints and maintain a positive attitude
- Maintain a house bank, make deposits, and report receipts daily
- Cash checks, exchange currency, and process Gourmet Pantry and retail transactions
- Issue keys, control entrance to safety deposit boxes, and post miscellaneous charges
- Assist with mail and electronic communication and provide guests with information about hotel facilities and local attractions
- Maintain market inventory levels and assure overall cleanliness of the front office area
- High school graduate or equivalent required
- Previous hospitality experience preferred, but not required
- Ability to work independently and as part of a team
- Proficient computer skills, including MS Office products
- Excellent communication and problem-solving skills
We offer a competitive hourly rate of $16.50-$17.00, flexible scheduling, and opportunities for growth and development within our company. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
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