Spares and Service Support Specialist
6 days ago
The Spares and Service Support Specialist plays a critical role in ensuring the smooth operation of our spare parts sales process. This position is responsible for coordinating spare parts sales orders, managing inventory, and providing exceptional customer service.
Key Responsibilities- Coordinate the completion of spare parts quotes from quote to shipment.
- Collaborate with customers and the Technical Services Manager to understand spare part deliverables.
- Create sales order setup, routings, and operations in our ERP database management system.
- Determine material requirements and delivery for spares quotes, including cost, lead time, and minimum/maximum purchasing.
- Determine labor requirements and communicate resource needs.
- Complete estimate worksheets for spares quotes.
- Submit quotes to customers.
- Create and update spare parts lists.
- Receive and track spare parts and service purchase orders.
- Create and track sales orders and billing.
- Create parts and spares bills of material in ERP.
- Create purchasing demands.
- Manage sales order parts by tracking critical components and expediting parts.
- Prepare parts for shipment and communicate shipping requirements to logistics.
- Manage spares inventory at multiple locations, maintaining minimum stock levels.
- Coordinate spares requirements with international service teams.
- Collaborate with the Technical Services Manager to understand service support projects and RMA deliverables.
- Track time and material service/support jobs with established labor rates and material markup.
- Assign RMA numbers, log, and track RMA requests for returned or exchanged parts.
- Assist the Technical Services Manager with special projects.
- Generate reports for the service team and management.
- Coordinate and facilitate team meetings.
- Ability to work independently.
- MS Office Word and Excel knowledge or proficiency.
- Excellent oral, written, problem-solving, customer service, time management, and organizational skills.
- High attention to detail and accuracy.
- A demonstrated ability to work effectively in a multi-department, multi-location, multi-cultural, and matrix organization.
- Ability to maintain confidentiality.
- Ability to prioritize concurrent tasks.
- 1-3 years of engineering or service support experience.
- Enterprise resource planning (ERP) system experience is a plus.
- Multi-cultural experience is a plus.
- Customer interaction includes phone and email.
- This job operates in a professional office and/or manufacturing environment.
- The employee is required to communicate with staff, including talking and hearing. The employee may occasionally lift up to 25 pounds; bend, stoop, grasp. Occasional walking and standing is required. The employee may be working at a personal computer workstation for long periods.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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