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Front Office Coordinator

2 months ago

Richmond Heights, Virginia, United States Hyatt Chester Full time

Are you a dynamic and friendly individual who enjoys engaging with guests?

We are seeking a full-time team member who is passionate about providing exceptional service and creating memorable experiences for our guests.

Position Overview:
As a Guest Relations Specialist, you will play a vital role in our Front Office team. Your responsibilities will include managing room sales, welcoming and assisting guests upon arrival, and ensuring a seamless experience throughout their stay. Your efforts will contribute to our mission of delivering outstanding service while supporting the hotel's financial success.

About Us:
Hyatt Chester is a leading hotel management company in central Virginia, recognized for our extensive portfolio of hotels under various esteemed brands. We pride ourselves on our growth and commitment to excellence in hospitality.

Compensation and Benefits:
We offer a competitive salary along with a comprehensive benefits package that includes medical, vision, dental, and life insurance options. Additional benefits include paid time off, hotel discounts, and various wellness programs.

Candidate Requirements:
· Must possess a friendly demeanor and be available to work flexible shifts, including mornings, evenings, weekends, and holidays as needed.
· Previous experience in customer service, particularly in retail or hospitality, is essential.
· A high school diploma is required; a degree in communications, business management, or hospitality is advantageous but not mandatory.

Skills and Experience:
· Proficient in English with excellent communication skills, both written and verbal.
· Previous experience in a hotel or customer service role is preferred.
· Multilingual abilities are a plus but not required.
· Strong organizational skills and attention to detail are crucial.
· Ability to multitask and work efficiently under pressure while maintaining a positive attitude.

Key Responsibilities:
· Ensure consistent and reliable attendance based on business needs.
· Greet every guest warmly and maintain professional interactions.
· Uphold high standards of personal appearance and grooming, adhering to the dress code.
· Foster effective communication and teamwork with colleagues across departments.
· Manage guest check-ins and check-outs according to property standards.
· Handle incoming calls, directing them to the appropriate departments or taking messages.
· Responsible for cash handling, processing charges, and balancing transactions at the end of shifts.
· Assist guests with inquiries about the hotel, local attractions, and services available.
· Take ownership of guest service issues and resolve them promptly.
· Complete necessary reports and maintain accurate records of guest interactions.

Safety and Compliance:
· Understand and implement fire and safety procedures, providing assistance during emergencies.
· Participate in departmental meetings and company events as required.

We are proud to be an equal opportunity employer and maintain a drug-free workplace. We conduct background checks and reference verifications for potential employees.