Front Office Manager

2 days ago


Richmond Heights, Virginia, United States Homewood Suites Audubon Dr Richmond VA Full time
Front Office Manager Job Description

Company Overview: Shamin Hotels is a leading hospitality organization with a portfolio of over 9,000 rooms in 76 properties. We are committed to delivering exceptional guest experiences and providing growth opportunities for our associates.

Job Summary: We are seeking a highly skilled Front Office Manager to join our team. The successful candidate will be responsible for ensuring timely and accurate customer service, scheduling shifts, and supervising front desk personnel.

Key Responsibilities:

  • Supervise Front Desk staff, including hiring, firing, performance evaluations, training, and development.
  • Maintain standards of guest service quality.
  • Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
  • Contribute to the profitability and guest satisfaction perception of other hotel departments.
  • Develop short-term and long-term financial and operational plans for the guest service department.
  • Manage the reservation function to maintain highest possible room occupancy and average daily rate.
  • Maintain procedures for credit control and handling of financial transactions.
  • Ensure cross-selling of other Shamin Hotels by hotel staff.

Requirements:

  • Bachelor's Degree and/or extensive experience in a hotel or related field required.
  • 3 years of hotel brand experience preferred.
  • Strong financial knowledge required.
  • Must be able to work with and understand financial information and data.

About Us: Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.



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