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Front Desk Coordinator

1 month ago

Richmond, Virginia, United States Havtech Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Coordinator to join our team at Havtech. As the first point of contact for our employees, customers, and guests, you will be responsible for creating a professional and welcoming experience. Your primary duties will include answering incoming calls, directing calls to appropriate employees and departments, greeting customers and guests, and providing administrative support.

Key Responsibilities
  • Maintain a professional and welcoming demeanor to all those arriving to the office.
  • Answer and transfer incoming calls to appropriate employees and departments in a professional and friendly manner.
  • Welcome and assist all internal and external customers and guests.
  • Respond to in-person or online inquiries, or refer/forward them to the appropriate employee or department as necessary.
  • Prepare outgoing mail, coordinate the pick-up and delivery of express mail services, receive, sort, and forward incoming mail.
  • Responsible for maintaining the reception and lobby areas, ensuring they are organized and clean.
  • Assist in the ordering, receiving, stocking, and distribution of office supplies.
  • Assist in the development and maintenance of office forms and procedures.
  • Ensure that the Front Desk is covered during business hours and schedules backup coverage when necessary.
  • Maintain the PowerPoint presentations on the flat screen TVs throughout the office and update them when needed.
  • Participate in special projects and perform additional duties as assigned.
Requirements
  • Bachelor's degree or 1 year of related office experience.
  • Working knowledge of Microsoft Office (Outlook, Excel, Word, and PowerPoint), Web-enabled applications, and database software.
  • Intermediate level experience with Excel.
  • Experience utilizing standard office equipment (printers, copiers, faxes, scanners, etc.).
  • Experience with shipping via Fed-Ex, UPS, and USPS preferred, but not required.
  • Knowledge of Mitel VOIP phone system preferred, but not required.
  • Ability to occasionally lift approximately 15-20 lbs.
  • Available to work on-site, 8:00am-5:00pm, Monday through Thursday, and 8:00am-4:00pm, Fridays.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.