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Patient Services Coordinator

2 months ago


Muncie, Indiana, United States Lifeline Medical Center, LLC Full time
Job Overview

We are looking for a dedicated and detail-oriented individual to fill the role of Patient Services Coordinator. This position involves delivering outstanding service to our patients, overseeing front desk activities, efficiently scheduling appointments, and providing support to our healthcare team as necessary. The ideal candidate will possess strong interpersonal abilities, meticulous attention to detail, and the capacity to manage various tasks simultaneously.

Key Responsibilities:

1. Welcome and register patients, confirming insurance details and gathering required documentation.

2. Organize patient appointments, maximizing the use of available time slots while coordinating with healthcare professionals.

3. Ensure the front desk area is tidy and well-stocked with essential supplies.

4. Handle incoming calls, responding to patient questions or directing them to the appropriate personnel.

5. Maintain patient medical records with a focus on accuracy and confidentiality.

6. Process payments for services provided, adhering to established guidelines.

7. Support medical staff with basic tasks, including taking vital signs, preparing examination rooms, and offering administrative assistance.

8. Facilitate referrals to specialists or other healthcare providers as required.

9. Assist with remote scheduling across the organization during less busy periods.

10. Uphold HIPAA regulations and ensure patient confidentiality is maintained at all times.

Qualifications:

1. High school diploma or equivalent; certification or training as a Medical Assistant is highly desirable.

2. Previous experience in a medical office or healthcare environment is preferred.

3. Strong communication and interpersonal skills, capable of engaging effectively with patients, staff, and external parties.

4. Proficient in computer applications, particularly electronic health record (EHR) systems.

5. Excellent organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple responsibilities.

6. Familiarity with medical terminology and procedures is advantageous.

7. Ability to work independently as well as collaboratively within a team.

8. A compassionate and empathetic approach to patient care.

9. Openness to learning and adapting to evolving healthcare regulations and practices.

10. Capacity to maintain professionalism and composure in high-pressure situations.

This role presents a fulfilling opportunity to contribute to a committed healthcare organization focused on delivering exceptional patient care. If you possess a passion for service, strong organizational capabilities, and a commitment to the healthcare field, we encourage you to consider this position.