Plumbing Service Coordinator

4 weeks ago


Muncie, Indiana, United States RooterMan of Muncie Full time

Job Summary

We are seeking a highly motivated and organized Plumbing Service Coordinator to join our team at RooterMan of Muncie. As a key member of our dispatch team, you will be responsible for promptly answering incoming phone calls, caring for callers with their needs, and effectively communicating via LiveChat, Email, and other forms of electronic communications.

Responsibilities

  • Promptly answer incoming phone calls
  • Caringly assist callers with their needs
  • Effectively communicate via LiveChat, Email, and other forms of electronic communications
  • Accurately schedule repair appointments based on service area and scope of work
  • Actively communicate with the Dispatch Team regarding availability and skill sets
  • Assist other team members as needed to accomplish shared goals

Qualifications

  • Basic Office Experience
  • Previous Call Center/Dispatch experience preferred
  • Computer and data entry proficiency (Microsoft Office and iOS)
  • Friendly, outgoing, and service driven
  • Knowledge of ServiceTitan is a Plus
  • Knowledge of QuickBooks is Beneficial

What We Offer

  • Flexible work from home options available

About Us

RooterMan of Muncie is a 24-hour residential and commercial plumbing service and repair company looking for our next plumbing superstars. We are a fast-paced and one-of-a-kind operation that works together to make our customers happy and get the calls run so we can go home to our families.



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