Windows Support Engineer

2 weeks ago


Washington, United States ABBTECH Professional Resources Full time

Position Overview: ABBTECH Professional Resources is seeking a skilled Desktop Support Engineer/Administrator to provide essential support for a significant IT Services program. This program caters to various clients within the justice sector, delivering a comprehensive suite of IT services, including help desk support, desktop assistance, Windows system management, and cybersecurity solutions.

Key Responsibilities:

  • Deliver Tier 3 desktop engineering assistance.
  • Manage incident tickets and service requests effectively within established service level agreements.
  • Collaborate with client representatives to prioritize and fulfill service requests.
  • Package and deploy software for Windows workstations in a secure environment.
  • Participate in client meetings as necessary.
  • Draft clear instructions for workstation and application usage.
  • Provide weekly updates on issues and ongoing projects.
  • Troubleshoot and support Windows 10 workstations and associated software.
  • Utilize Active Directory and Microsoft System Center Configuration Manager to support a mobile workforce.
  • Work with various teams to implement and maintain a robust workstation security strategy.
  • Assist with regular and urgent workstation patching, including application of security updates.
  • Provide high-level support to executive clients.
  • Be available for extended hours or adjusted schedules for planned and emergency tasks.

Qualifications:

  • Bachelor's degree in Computer Science, Systems Engineering, or a related field, with 4-8 years of relevant experience; or a Master's degree with 2-6 years of experience.
  • Minimum of 4 years of experience in a Windows-based support environment.
  • Proven ability to communicate complex technical concepts effectively.
  • Experience with System Center Configuration Manager and end-user workstation environments.
  • Hands-on knowledge of Active Directory Group Policy.
  • Familiarity with PIV and CAC authentication processes.
  • Ability to work independently and resolve issues while keeping management informed.
  • Must be eligible for a Public Trust clearance.
  • U.S. Citizenship is required for this position.

Preferred Qualifications:

  • Experience with workstation management systems such as SCCM or Intune.
  • Government contracting experience, particularly within the justice sector.
  • Knowledge of IT Service Management principles, especially with ServiceNow.
  • Extensive understanding of the Windows 10 operating system.

Benefits:

  • Comprehensive medical, dental, and vision plans.
  • Weekly direct deposit payments.
  • Paid holidays and personal time off.
  • 401(k) plan with employer matching.
  • Various voluntary insurance options.
  • Access to legal and employee assistance programs.

ABBTECH is an equal opportunity employer, committed to diversity and inclusion in the workplace.



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