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Windows Support Engineer

2 months ago

Washington, United States ABBTECH Professional Resources Full time

Position Overview: Our client is seeking a skilled Desktop Engineer/Administrator to provide support for a critical IT Services program. This program is dedicated to delivering a variety of IT solutions, including help desk services, deskside assistance, Windows systems management, and cybersecurity measures.

Key Responsibilities:

  • Deliver Tier 3 desktop engineering support to ensure high-quality service.
  • Manage incident tickets and service requests efficiently within established SLAs.
  • Collaborate with the Customer Relationship Manager to prioritize and fulfill customer needs.
  • Package and deploy software for Windows workstations in a secure environment.
  • Participate in customer meetings as necessary to align on service delivery.
  • Provide comprehensive documentation for workstation and application usage.
  • Generate weekly reports detailing issues and project statuses.
  • Troubleshoot and support Windows 10 workstations and associated software.
  • Utilize Active Directory and Microsoft System Center Configuration Manager to support a diverse customer base.
  • Work with various teams to implement and maintain a robust workstation security strategy.
  • Assist with regular and urgent patching of workstations, including security updates.
  • Offer premium support to executive-level clients.
  • Be available for extended hours or adjusted schedules for planned and emergency tasks.

Qualifications:

  • Bachelor's degree in Computer Science, Systems Engineering, or a related field, with 4-8 years of relevant experience; or a Master's degree with 2-6 years of experience.
  • Minimum of 4 years of experience in a Windows-based support environment.
  • Strong interpersonal skills to work effectively with a diverse team.
  • Ability to articulate complex technical concepts clearly, both verbally and in writing.
  • Experience with System Center Configuration Manager and end-user workstation environments.
  • Familiarity with Active Directory Group Policy as it applies to workstations.
  • Knowledge of PIV and CAC authentication processes.
  • Excellent communication skills to engage with customers at all levels.
  • Capability to work independently to resolve issues while keeping management informed.
  • Must be eligible to obtain and maintain a Public Trust clearance.
  • U.S. Citizenship is required for this position.

Preferred Experience:

  • Experience with workstation management systems such as SCCM or Intune.
  • Government contracting experience, particularly within the Department of Justice.
  • Knowledge of IT Service Management principles, especially with ServiceNow.
  • In-depth understanding of the Windows 10 operating system.

Benefits:

  • Comprehensive medical, dental, and vision plans.
  • 401(k) plan with matching contributions.
  • Paid holidays and personal time off.
  • Access to various voluntary benefits.

ABBTECH is an equal opportunity employer, welcoming applicants from diverse backgrounds.