Desktop Support Engineer Administrator

3 weeks ago

Washington, United States ABBTECH Professional Resources Full time

Our client has an opening for a Desktop Engineer/Administrator to support the ESA V program. ESA V is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows engineering and maintenance, managed print services, ITSM, Account Management Services, Cybersecurity, Cloud technologies and other IT services. We will be a key part of the team delivering workstation support and solutions for a mission-critical U.S. Government program that has a rapidly growing demand for information to be securely accessible anywhere, anytime, from any device. The individual selected for this position will be a member of the ESA V Desktop Engineering team and the primary work location will be Washington, DC with the potential for up to 20% of work to be performed remote. This individual will work with client stakeholders to improve the capability and capacity of the workstation management service to reliably meet the needs of a mobile, geo-dispersed workforce. The successful candidate will have hands-on experience with managing a Windows 10 workstation environment; packaging, deploying and supporting software for Windows operating systems; managing printers; and providing Tier 3 end-user support. You will work closely with the component Customer Relationship Manager, Desktop Engineering Team Lead, and customer stakeholders. You will be a part of the Desktop Engineering team on the following key tasks: Provide Tier 3 desktop engineering support. Complete incident tickets and service requests within SLA and in a modern tracking system Work closely with the Customer Relationship Manager to prioritize and complete customer requests. Package and deploy Windows workstation software in a hardened environment. Attend meetings with the customer as required. Provide written instructions for both workstation and application usage Provide weekly reporting of issues and projects Be able to troubleshoot and support Windows 10 workstations and software. Utilize Active Directory, Microsoft System Center Configuration Manager, and other tools to support a highly mobile and geographically diverse customer Work with security, infrastructure, networking, and applications engineering teams to implement and manage a workstation security strategy Support monthly and expedited patching of work stations, to include application of STIGS and emergency security updates as identified Provide white glove support to executive level customers Ability and willingness to work extended hours or modified schedule for planned and emergency work. Education and Experience: A Bachelor’s degree from an accredited college in a related discipline, with 4-8 years of prior relevant experience; or a Master’s degree with 2 to 6 years of prior relevant experience. Additional years of experience and/or relevant certifications will be considered in lieu of degree. Required Qualifications: BS in Computer Science, Systems Engineering, or related technical field or equivalent experience with at least 4+ years relevant experience (2+ years with a MS/MIS Degree) 2+ years’ experience providing Tier II, III & IV support in a Windows-based environment Ability to work well with people from many different disciplines with varying degrees of technical experience Ability to express complex technical concepts effectively, both verbally and in writing Ability to work with a large diverse team supporting multiple customers in a shared team environment. Experience utilizing and supporting System Center Configuration Manager as well as end user workstation environments. Hands-on knowledge of Active Directory Group policy as applied to workstations Hands-on knowledge of end user workstations and technology to support end user workstations Experience with PIV and CAC authentication Provide support on a M-F business hours schedule in the eastern time zone Extended hour and weekend support on emergency basis. Excellent communication skills are required to effectively interface with customers up to the executive level. Ability to work on your own to successfully resolve issues while updating management. Ability to obtain and maintain a Public Trust clearance. Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer’s information. This program requires US Citizenship Desired Qualifications: 2+ years of experience with workstation systems management systems (i.e. SCCM, Symantec Endpoint Manager, Intune, etc…) administration support 5+ years of experience in an operations role Government contracting experience, particularly with the DOJ Existing/current DOJ or DOD Clearance ITSM knowledge and experience, particularly with ServiceNow Extensive knowledge of Windows 10 operating system Position Details: Pay Rate / Range:_$30-38.95/hr The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the position’s responsibilities; the candidate’s experience, education, and skills; location; travel required; and current market conditions. Benefits (Regular, Full Time Employees): Medical, Dental, and Vision offerings Weekly Direct Deposit Paid Holidays and Personal Time Off 401(k) with match Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages Pre-Paid Legal and Employee Assistance Programs Northwest Federal Credit Union Membership BB&T @ Work Program ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans

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