Associate Director, Donor Database and Development Operations
4 weeks ago
About the Organization
Golden Gate National Parks Conservancy is a nonprofit partner of the National Park Service, collaborating with partners, donors, and the community to support the Golden Gate National Recreation Area. The GGNRA spans three Bay Area counties and includes iconic places such as Muir Woods National Monument, Fort Point National Historic Site, Alcatraz Island, Crissy Field, Mori Point, Lands End, and the Presidio of San Francisco.
The Conservancy engages at the intersection of national park sites, local communities, social justice, and climate resilience. Our staff are dedicated to enhancing public awareness and providing volunteer and educational opportunities in the parks. We are park builders, caretakers, ambassadors, and educators, all working to connect people to parks in support of our vision Parks for All Forever.
About the Role
The Associate Director, Donor Database & Development Operations plays a key role in shaping the overall development operations strategy through the management and oversight of donor and membership databases. This position collaborates with the Development, Finance, Operations, and Communications teams to optimize data-driven strategies that support fundraising, engagement, and conservation initiatives. Reporting to the Chief Development Officer, the Associate Director will innovate data management practices that enhance donor relationships, streamline reporting, and support organizational growth.
Responsibilities
Database Management: Oversee CRM systems, ensuring accurate donor and membership data entry, maintenance, and record management. Drive the development of processes for tracking, reporting, and analyzing donor and membership data, achieving improvements in data integrity and efficiency. Collaborate with development and finance teams for gift processing, reconciliation, and acknowledgment. Lead trainings for current staff on database tools and when onboarding new team members. Assess and implement new CRM tools and technologies to keep database practices current and efficient.
Data Strategy & Analysis: Identify emerging data trends in the philanthropic sector and recommend strategies that leverage these trends to enhance donor engagement and campaign effectiveness. Develop dashboards and reports tailored to both leadership and cross-functional teams, offering predictive insights for fundraising initiatives.
Team Collaboration & Leadership
Oversee one direct report, responsible for database maintenance and donor services, providing mentorship and guidance to ensure data accuracy and compliance. Provide continuous training opportunities and upskilling for direct reports and the broader team in database and analytics best practices. Establish cross-functional data-sharing protocols with Communications, Finance, and Program teams to enhance collaborative efforts and integrate data systems with broader organizational goals. With the Chief Development Officer, and working in partnership with colleagues in Finance, design and implement financial tracking and forecasting systems within Raiser's Edge to enhance the budgeting process.
Operations
Oversee monthly reconciliation of the fundraising database with Finance to ensure accuracy and alignment. Manage the pledge gift reconciliation process, including reminders and invoicing as needed. Maintain accurate donor listings for all communications channels, including online, reports, appeals, and invitations. Ensure that donor data handling meets best practices and regulatory requirements, including privacy laws and internal policies.
Requirements
7+ years of experience in a nonprofit or mission-driven organization with a focus on donor engagement and philanthropic data management. Expertise in CRM systems, specifically experience with Raiser's Edge. Proven ability to analyze and interpret complex data, providing actionable insights for development and fundraising. Strong communication and collaboration skills, with the ability to work across departments.
What We Offer
The Parks Conservancy provides its employees with a competitive salary that is benchmarked with other non-profit organizations in the Bay Area. Benefits include a competitive suite of medical, dental, and vision plans, up to 3 weeks' paid vacation plus one week of personal days, plus holiday and sick days. This position is full-time, and you must already be based in or willing to relocate to the San Francisco Bay Area. This position requires at least 3 days per week onsite, either in office or visiting our employees on location at our incredible park sites.
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San Francisco, California, United States Golden Gate National Parks Conservancy Full timeAbout the RoleThe Associate Director, Donor Database & Development Operations plays a pivotal role in shaping the overall development operations strategy through the management and oversight of donor and membership databases, ensuring data integrity and leveraging insights for the Conservancy's development efforts.Key ResponsibilitiesDatabase Management:...
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