Donor Care Associate

4 weeks ago


San Francisco, California, United States The Salvation Army Full time

Job Summary:

The Donor Care Associate provides exceptional customer service to donors in the Golden State Division by responding to inquiries and comments through phone calls and emails, updating donor records, and completing other documentation as needed.

Key Responsibilities:

  • Update donor records with information from various sources
  • Assist with donor stewardship and personalized engagement
  • Verify caseload donors' birthdays and coordinate personalized communication
  • Manage donor care issues using vendor platforms
  • Process items from the Exception Queues
  • Assist with writing and preparing thank you notes and correspondence
  • Provide additional support to the Development team during fundraising campaigns
  • Assist with donor events

Requirements:

  • High School diploma or equivalent
  • Experience as an Administrative Assistant (2 years preferred)
  • Experience with Non-profit sectors (preferred)
  • Experience with Microsoft programs
  • Experience in data entry

Skills and Abilities:

  • High level of integrity and confidentiality
  • Detail oriented
  • Great communication skills
  • Ability to multi-task

Equipment Used:

  • Modern Office Equipment and Relevant Software

Physical Requirements:

  • Ability to lift up to 25 lbs.

Equal Opportunity Employer:

The Salvation Army is an equal opportunity employer and welcomes applications from diverse candidates.



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