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Customer Service Ambassador

2 months ago

Minneapolis, Minnesota, United States Choice Hotels Full time
Job Summary

The Server Representative is responsible for delivering exceptional guest experiences by providing prompt and efficient service in a fast-paced hospitality environment.

Key Responsibilities
  • Set up tables and ensure a clean and inviting atmosphere in the lounge area.
  • Inspect and prepare linens, silverware, and other table settings to ensure quality and presentation.
  • Take customer orders and provide recommendations for beverages and food, ensuring accurate and timely delivery.
  • Coordinate service with other servers and the culinary team to ensure seamless execution.
  • Respond to customer requests and complaints in a professional and empathetic manner.
  • Clean and maintain the lounge area during and after events, adhering to health and safety standards.
  • Close out customer bills accurately and efficiently, applying cash and credit payments in accordance with established procedures.
Requirements
  • High school diploma or equivalent required.
  • Two years of experience in a similar role within an upscale environment preferred.
  • Basic skills in reading, writing, and arithmetic.
  • Must be at least 21 years old to serve alcohol.
  • Excellent customer service skills and ability to work in a team environment.
  • Willingness to work flexible schedules, including weekends and holidays.
Physical Demands
  • Ability to lift up to 25 pounds regularly and up to 75 pounds occasionally.
  • Ability to maneuver up to 150 pounds occasionally for short periods.
  • Able to set up and take down tables, chairs, stages, and other banquet fixtures.
  • Ability to push and pull carts weighing up to 200 pounds occasionally.
  • Ability to stand for extended periods, constantly.
Company Overview

Choice Hotels International is a leading lodging franchisor with a diverse portfolio of 22 brands, operating over 7,400 hotels worldwide. Our commitment to delivering exceptional guest experiences and fostering a culture of hospitality and integrity drives our success.