Service Experience Ambassador

2 days ago


Minneapolis, Minnesota, United States Luther Customer Care Center Full time
Service Lane Coordinator

As a Service Lane Coordinator at Luther Customer Care Center, you will be the primary point of contact for our customers in the service lane. Your role will involve owning the customer's experience, ensuring they receive prompt, courteous, and effective service. You will be responsible for overseeing the flow of the drive lane, taking ownership of the customer's experience, and providing concierge support for all owner inquiries.

Responsibilities
  • Oversee the flow of the drive lane to ensure customers receive prompt and effective service.
  • Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression.
  • Provide concierge support for all owner inquiries, whether phone or in-person.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
Qualifications
  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Time management skills.
  • Fantastic communication skills with customers.
  • Professional, well-groomed personal appearance.
  • Clean driving record.
  • Willingness to submit to a pre-employment background check.
What We Offer
  • Medical, dental, and vision benefits.
  • 401(k) with match.
  • Paid vacation.
  • Growth opportunities.
  • Paid training.
  • Family-owned and operated.
  • Long-term job security.
  • Health and wellness programs.
  • Accident and critical illness coverage.
  • HSA/Flexible spending.
  • Pet insurance.
  • Employee discounts.
  • State-of-the-art facility.
  • Paid certification.
  • Ongoing certification.
  • OEM certification.


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