Operations Branch Leader

2 weeks ago


Mount Pleasant, Michigan, United States Gateway Recruiting, INC. Full time
Job Overview

Position Summary:

The Branch Manager is integral in delivering exceptional value to customers through effective management of trailer parts distribution. This role encompasses overseeing all branch operations, including sales, customer relations, distribution, warehousing, and team leadership. The Branch Manager is accountable for the performance and growth of all personnel within the branch.

Key Responsibilities:

  • Align branch operations with the Annual Operating Plan (AOP), focusing on financial performance, budget management, and operational efficiency to meet organizational objectives.
  • Exhibit a general management approach, fostering business expansion and operational excellence through proactive leadership.
  • Make critical decisions regarding staffing, disciplinary measures, performance assessments, and conflict resolution.
  • Oversee daily distribution activities, assigning tasks and ensuring team accountability to maximize branch performance.
  • Plan and prioritize tasks to align with organizational goals while adhering to safety regulations.
  • Establish and nurture strong customer relationships, delivering customer-focused solutions and ensuring service excellence by monitoring schedules, costs, performance, and satisfaction.
  • Leverage ERP systems and data analytics to enhance efficiency in business development, decision-making, and process optimization.
  • Evaluate complex information to effectively address challenges, promoting a culture of continuous improvement and innovation.
  • Collaborate across departments, building partnerships to achieve shared goals and maintain a unified operational strategy.
  • Develop and lead high-performing teams, utilizing diverse skills and perspectives to reach common objectives.
  • Communicate complex information clearly to employees, management, and clients, ensuring mutual understanding and alignment.
  • Encourage direct engagement and adaptability, inspiring the team to excel and adjusting strategies to meet evolving demands.

Minimum Qualifications:

  • Bachelor's degree in Business Administration, Operations Management, or a related field, or equivalent supervisory experience.
  • A minimum of 5 years in a leadership or supervisory role with proven experience managing a team of 10 or more.
  • At least 8 years of experience in distribution, logistics, or warehouse operations management.
  • Experience in P & L management.

Preferred Qualifications:

  • Familiarity with warehouse management systems, specifically D365-Microsoft Dynamics.
  • Bilingual proficiency in English and Spanish is preferred but not mandatory.
  • Experience in managing sales distribution operations and logistics.
  • Prior experience overseeing warehouse operations ranging from 100,000 to 200,000 square feet.

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